Article

How can I make sure I will receive new documents alert?

Body

 

  • Review Safelisting Datasite email to allow enable service@datasite.com as a safe sender
  • Check your email client's Spam/Junk folder
  • Confirm the email alerts are enabled on the project level from the Settings tab
  • Check your User notification frequency:
    1. Click your name on the left.
    2. Select Notifications Settings. New Documents frequency should be set to:
      • Instantly
      • Hourly
      • Daily
Title
How can I make sure I will receive new documents alert?
URL Name
How-can-I-make-sure-I-will-receive-new-documents-alert

Summary

This is an article that addresses issues related to clients not receiving new document notifications. The article provides a detailed explanation of potential causes, such as notifications being turned off or email clients blocking them. It offers a step-by-step guide to resolve the issue, including reviewing safelisting instructions, checking spam folders, and confirming email alert settings.

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