Article

I am not able to find the PIN for my USB media device

Body
The Encrypted Media Key (PIN) is distributed by email to the requester, or, the person who ordered the media. If you are the requester and are not able to locate this email, please contact us.

If you are a recipient of a USB, the requester must supply this information to you. If you are unaware of who ordered the device, please contact us.

Please include the serial number of the device.

 
Title
I am not able to find the PIN for my USB media device
URL Name
What-if-I-am-not-able-to-find-the-PIN-for-my-USB

Summary

I am not able to find the PIN for my USB media device is an FAQ article that addresses issues related to locating the PIN for an encrypted USB media device. The article explains that the PIN is typically sent via email to the requester or the person who ordered the media. If the requester cannot find the email, they are advised to contact support. Similarly, if a recipient does not have the PIN, they should reach out to the requester. The article emphasizes the importance of including the serial number of the device when contacting support.

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