InformationBodyWhen you open a downloaded file you might see a message that states: Protected File. Enter a password to open the file This is related to the encryption of the document, not your Datasite login password. You need to enter the document's password. Contact the Project Admins on your project to obtain the password. Alternatively, contact us and we can contact them on your behalf. TitleHow do I open a Protected File?URL NameHow-do-I-open-a-Protected-File
SummaryThe article explains that the file is protected by a password set by the file creator, which is not shared with Datasite. Users are instructed to contact Project Admins for the password or reach out to Datasite for assistance.more info