Article

Why can't I see the 'Import' button in Q&A?

Body

If a Project Admin has just recently set up the Q&A and is still logged in after completing setup, it may be that they must do the following to see the 'Import' button:

 

  1. Ensure the ''import questions via Excel' is toggled on within the Answer Team in Q&A setup.
  2. Log out.
  3. Clear Cache & Cookies or change the browser
  4. Log back in.
Title
Why can't I see the 'Import' button in Q&A?
URL Name
Why-can-t-I-see-the-Import-button-in-Q-A

Summary

This FAQ addresses an issue where an admin in the Answer team cannot see the 'Import' button despite having toggled on 'import questions via Excel'. The article suggests steps such as ensuring the setting is enabled, logging out, clearing cache and cookies, or changing the browser, and then logging back in.

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