Frequent reasons uploads fail

• Abandoned upload - Did you exit Datasite or refresh your browser while uploading was in progress?
• Large .zip files - Our system supports .zips up to 50GB, but depending on your internet connection stability you may have better results with smaller .zips. Best practice is to keep zip files ~2GB, but larger .zip files can and do process
• Zipped files can be up to 50GB if no file within the .zip is larger than 10GB
• Unstable internet connection or VPN issues
• Complex non-.zip files 
• Change to source file on local device during upload - Example: Recycling/moving files that are still uploading
• File path over 256 characters - This is a Windows limitation
• Password protected .zip folders

 

Troubleshooting failed uploads

• Disconnect from your VPN and, if possible, use a hard line connection to internet during upload
• Upload with your files on your local device rather than from a shared network in order to decrease the character count in the file path
• Do not navigate away from the Datasite or refresh the browser during upload
• If you are uploading files and plan to leave your device in the interim, disable autosleep on your computer. If the computer falls asleep, this can disrupt your internet connection and cause the file to fail
• For complex, non-.zip files try to compress the file and upload it as a .zip, convert it to a PDF, or if it's already a PDF attempt to flatten the original 

If you have reviewed the reasons and troubleshooting tips and continue to experience issues, contact your client services Assist team.

If your files have uploaded but are not processing, see here.