InformationBodyOccasionally files fail to upload. If you are having difficulty uploading a file or files, there are a number of potential reasons and solutions. Frequent reasons uploads fail Abandoned upload - Did you exit Datasite or refresh your browser while uploading was in progress?Large .zip files - Our system supports .zips up to 50GB, but depending on your internet connection stability you may have better results with smaller .zips. Best practice is to keep zip files ~2GB, but larger .zip files can and do processZipped files can be up to 50GB if no file within the .zip is larger than 10GBUnstable internet connection or VPN issuesComplex non-.zip files Change to source file on local device during upload - Example: Recycling/moving files that are still uploadingFile path over 256 characters - This is a Windows limitationPassword protected .zip folders Troubleshooting failed uploads Disconnect from your VPN and, if possible, use a hard line connection to internet during uploadUpload with your files on your local device rather than from a shared network in order to decrease the character count in the file pathDo not navigate away from the Datasite or refresh the browser during uploadIf you are uploading files and plan to leave your device in the interim, disable autosleep on your computer. If the computer falls asleep, this can disrupt your internet connection and cause the file to failFor complex, non-.zip files try to compress the file and upload it as a .zip, convert it to a PDF, or if it's already a PDF attempt to flatten the original If you have reviewed the reasons and troubleshooting tips and continue to experience issues, contact your client services Assist team. If your files have uploaded but are not processing, see here. TitleWhat to do if a file has failed to uploadURL NameWhat-to-do-if-a-file-has-failed-to-upload
SummaryProvides solutions for common issues encountered when files fail to upload, such as *abandoned uploads* and *unstable internet connections*.