Article

What is the difference between a Comfort Letter and a Freeze Letter?

Body

A freeze letter confirms the project's freeze, and a comfort letter accompanies a USB device.

 

Freeze Letter:

When a project is frozen, none of the content within the project can be changed as part of the deal process.
Project Admins can freeze their data room and create a standard freeze letter that confirms the date and time of the freeze and who requested it.
A freeze letter is available to download after freezing a project:

  1. Go to the Settings tab.
  2. Click Download Freeze Letter.

No changes can be made to the contents of the data room until the requesting party ends the freeze. 


Comfort Letter:

A comfort letter confirms the content and extraction details. It is automatically generated for all USB orders as a PDF attachment in an email that provides the device(s) PIN(s) to the Project Admin that ordered it. 
The email is sent when they are shipped.





 

Title
What is the difference between a Comfort Letter and a Freeze Letter?
URL Name
What-is-the-difference-between-a-Comfort-Letter-and-a-Freeze-Letter

Summary

This is an article that explains the distinctions between a freeze letter and a comfort letter. A freeze letter confirms the project's freeze, detailing the date, time, and requester, and ensures no changes can be made until the freeze is lifted. A comfort letter, on the other hand, accompanies a USB device, confirming the content and extraction details.

Related Articles