Article

Why am I not receiving my password reset email?

Body


If you don't receive a password reset email, please check the following:
  • Did you receive an invitation to a project to register for it? If you have received it but not completed the registration process, you will not be able to receive a password reset email. 
  • Verify you are using the email address you were invited to the project with
  • Check your spam and junk folders
  • You may need to contact us to resend it for you
  • You may need to safe-list email from Datasite. Click on this link for instructions: Safelisting Datasite Email
Title
Why am I not receiving my password reset email?
URL Name
What-if-I-am-not-receiving-my-password-reset-email

Summary

This article addresses common issues related to not receiving password reset emails. The article outlines several potential causes such as misspelled email addresses, the need to safelist the Datasite domain, and checking spam folders. It also provides a step-by-step guide to troubleshoot the issue, including verifying the email address used for project invitations and contacting support if necessary.

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