If you expected a project invitation but didn't receive one, check the spam folder within your email client. The email sender is: service@datasite.com and service@platform.datasite.com. 

If you still can't find your invitation, it's possible your email client is blocking the invitation. Adding service@datasite.com and service@platform.datasite.com and within your email client Safe Senders list will allow you to receive messages generated from your Datasite project, as well as Datasite Assist® Experts.



In Outlook Application (2013, 2016 and Office 365)

To add an address to your Safe Senders list in Outlook:

  1   Open Mail in Outlook.

  2   Click on the Home tab.

  3   In the 'Delete' section, click Junk.

  4   Select Junk E-mail Options...
 

• Note: In Outlook 2007, select Actions > Junk E-mail > Junk E-mail Options...

  5   Click the Safe Senders tab.

  6   Click Add.

  7   Enter the email address: service@datasite.com and service@platform.datasite.com.

  8   Enter the web domains: mail.datasite.com and platform.datasite.com.
 
  9   Click OK.

  10   Click OK again.


In Outlook Webmail

  1   Click on the gear icon in the top right corner.

  2   Scroll down to the bottom and select Mail under the Your app settings.

  3   On the left side, select Mail > Accounts > Block or Allow.

  4   Select Automatically filter junk email.

  5   Under Safe Senders and Recipients, enter the email address service@datasite.com and service@platform.datasite.com, then click the plus (+) button.

  6   Under Safe Senders and Recipients,  enter the web domains: mail.datasite.com and platform.datasite.com and click the plus (+) button.

  7   Click Save.


In Gmail

  1   Sign into your Gmail account.

  2   Add service@datasite.com and service@platform.datasite.com to your Contacts.

Google will usually deliver email from addresses in your Contact list. However, to ensure delivery, you can also create a domain and address filter.


To do so:

  1   Click the cog icon in the top right corner.

  2   Select See all settings.

  3   Click Filters and Blocked Addresses.

  4   Select Create a new filter.

  5   In the 'From' field, enter the email address: service@datasite.com and service@platform.datasite.com.

  6   Click Create filter.

  7   In the box headed 'When a message is an exact match for you search criteria' select Never send it to Spam.

  8   Click Create filter.

You should now be able to receive emails pertaining to your Datasite project.

If you use an email client other than Outlook, or your company uses firewall technology requiring domain access to be safelisted, please consult with your internal IT department to safelist both the datasite.com and platform.datasite.com domains.

Live Chat Troubleshooting:

If you are unable to access the chat feature, it may be getting blocked by your company's firewall. Have your IT Team safelist salesforceliveagent.com.