Article

I'm forwarding emails to my Outreach project, why are they not all showing up in the inbox?

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The first thing we recommend to check is the Forwarding Permissions applied on your Outreach project.

 

Go to the Details tab and select Email.

If Forwarding Permissions is set to Deal Team only the email will not reach the inbox if the user forwarding the email is not part of the Deal Team.

 

If the permissions have been set correctly, forward the emails one by one and wait until an email has reached the project inbox before forwarding the following one.

The size of attachments and the length of the email thread may also prevent an email from reaching the inbox.

 


 

Title
I'm forwarding emails to my Outreach project, why are they not all showing up in the inbox?
URL Name
I-m-forwarding-emails-to-my-Outreach-project-why-are-they-not-showing-up-in-the-inbox

Summary

This is an article addressing issues with forwarded emails not appearing in the inbox. The article suggests checking the Forwarding Permissions on the Outreach project and ensuring it works by forwarding email one by one at first. It also notes that attachment size and email thread length may affect email delivery.

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