In Chrome:

1. Click on the options menu at the top right corner of your Chrome browser window.
2. Select More Tools > Developer Tools.
3. Select Network on the top in the middle. You may need to click  >> and select from a menu.
4. Tick the Preserve Log checkbox.
5. Ensure the record icon is red. 
6. Refresh the page.
7. Leave this panel open and perform the error prone task.
8. You will see various columns such as Name, Status, Type etc. populate rows as you do things.
9. Click the download arrow to Export HAR (sanitized)...
10. Save the .har file and send it to us.

 

In Edge:

• Open Microsoft Edge and go to the page where the issue is occurring
• Click the 3 dots on the top right corner > More Tools > Developer Tools

Then, within the Developer Tools: 

1. Select the Network panel tab. You may need to click >> and select from a drop down list.
2. Confirm the Preserve log checkbox is ticked. 
3. Confirm the record icon is red.
4. Click Clear network log, refresh the page, and repeat the error prone task.
5. Click Export HAR to export the recorded session to a HAR file. The icon is an arrow pointing downwards to a horizontal line. It's on the same row as the Preserve log box. If you can't see it, resize the vertical bar and resize the Developer Tools window.