Article

How do I assign Questions to Answer Team Members?

Body

As a member of the current workflow group you can assign the question to your current workflow group, or assign the question to a member of the next workflow group.
 

To assign to your current workflow group:

  1. Open the question from the Q&A List.
  2. Click the Assigned to dropdown and select who on your current workflow group should receive the question.

 

To assign to a member of the next Workflow Group:

  1. Open the Question from the Q&A List.
  2. Click Submit to next level.
  3. Click the Assign to dropdown and select who on the next workflow group should receive the question.
  4. Click Submit to next level.

 
Title
How do I assign Questions to Answer Team Members?
URL Name
How-do-I-assign-Questions-to-Answer-Team-Members

Summary

This is an article that provides guidance on assigning questions within a workflow group. The article explains how members of the Answer team can assign questions to either their current workflow group or the next workflow group.

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