Article

What do I do if I see an invalid zip error?

Body

The error you are seeing when opening the zip is caused by Windows because of file path limitations. We recommend downloading an application to open and extract the zip file.

invalid zip

We recommend going to 7-zip.org and using 7-zip to extract the zip files onto your desktop.

7-zip can generally open zip files many other zip utilities can't.

Your IT department will know whether the 32 bit or 64 bit is recommended for your operating system.

Title
What do I do if I see an invalid zip error?
URL Name
What-do-I-do-if-I-see-an-invalid-zip-error

Summary

This is an article addressing an issue where users encounter an "invalid zip" error when using Windows default zip utility. The cause is identified as Windows' inability to open file paths longer than 256 characters. The article recommends using 7-zip, a third-party application, to extract the files.

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