Troubleshooting: Access Denied Error When Using USB Flash Drive

Issue

You receive an "Access Denied" error when attempting to access a USB device after entering the PIN and seeing a green light on the device. Contact your IT department and inform them of the issue; they'll need to unlock the USB port to allow access.

Steps to Troubleshoot

1. Verify Device Status
   • Ensure the device shows a green light after entering the correct PIN.
   • This indicates the device is ready for use.
2. Connect USB Device
   • Plug the USB into the port once the green light is visible.
3. Check for Error Message
   • If you click on the USB drive in Windows File Explorer and see an "Access Denied" error, proceed to the next step.
4. Identify Cause
   • This error typically means the USB port on your laptop or PC is locked by your organization's security policy.
5. Resolution
   • Contact your IT department and inform them of the issue.
   • They will need to unlock the USB port to allow access.