In some cases, due to company restrictions or firewall policies, you may have difficulty accessing the Datasite.com domain until it is safelisted by your organization as a trusted domain.

 

Access https://americas.datasite.com/safelist for a quick automatic check of baseline url access.

To safelist Datasite, contact your IT department. If they are able to safelist a top-level domain, please use: *.datasite.com (The asterisk serves as a wildcard to allow acceptance of all precedents to the main domain and must be included. If top-level allowance is not available, the domains shown below include all necessary access scenarios).

Please note, SSL deep packet inspection may need to be bypassed for the domains listed:
 

• app.global.datasite.com
• americas.datasite.com
• emea.datasite.com
• aus.datasite.com
• api.americas.datasite.com
• api.emea.datasite.com
• api.aus.datasite.com
• auth.datasite.com
• irm.americas.datasite.com
• irm.emea.datasite.com
• irm.aus.datasite.com
• lk.analytics.americas.datasite.com
• lk.analytics.emea.datasite.com
• lk.analytics.aus.datasite.com
• datasiteaus.cloud.looker.com
• token.datasite.com
• authenticator.pingone.com (applicable for projects employing Multi-Factor Authentication)
• salesforceliveagent.com

IT teams may need to add an exception for datasite.com from their IDS (intrusion detection system) or IPS (intrusion prevention system). If you or your IT personnel require any assistance with this process, please contact us.

 

If you are unable to access the chat feature, it may be getting blocked by your company's firewall. Have your IT Team safelist the following URL: salesforceliveagent.com.