Datasite membership includes two different account types.

• Standard accounts - Standard accounts require an email invitation to a Datasite project from a project administrator, and allow access to projects. Standard accounts are free to project reviewers who have been specifically selected by admin for participation in the project(s).
• Free accounts - Free accounts allow users to access public Datasite apps and news, and are not associated with an ongoing Datasite project or projects. Free accounts do not require an invitation an can be established by anyone at any time. See Free account registration.

When logging in to Datasite, it's important to understand which type of account you're accessing.

• Did you receive an email inviting you to register for a project? If so, click the registration button in the email, register, and access your account using the credentials created during registration. Subsequent logins can be performed using your established credentials as described below.
• If you created a free account, use the credentials created during the free account sign-up.

Information below pertains to accessing a standard account, after having received an email invitation and registering.

 

To log in to your Datasite project:

 1   Navigate to https://datasite.com

 2   At the upper right, select Login (if you do not see this button, your screen is condensed; click the two bars at the left of the Datasite logo at the upper left, then select Login).

 3   Enter your email address (use the address associated with your project registration).

 4   Enter the password you created during registration.

 5   Click Submit.

 

Troubleshooting

If you experience difficulty logging in, the actions below can typically resolve the issue.

• Forgot Password - If you enter your password incorrectly 5 consecutive times, click Forgot Password and reset your password to prevent your account from being locked.
  You're allowed up to 6 consecutive attempts to correctly enter your password. After 6 consecutive incorrect attempts, your account is locked and you must reactivate your login. To reactivate your login once your account has been locked, click the Forgot Password link to reset your password.
• Check spam/junk folder - If your personal or company email client does not recognize the datasite.com domain, your email invitation could land in your spam folder. Check there for your invitation, and to ensure further communications land in your inbox, see Safelisting Datasite email.
• Expired login - Check the received date on your invitation email. Email invitations expire after 30 days. If you haven't registered and logged in and 30 days have elapsed since your invitation was received, reach out to your project admin and request a new invitation.
• Multi-factor authentication (MFA) - Some projects employ extra security using MFA. If upon logging in you're asked to re-enter your email address, your project is using MFA. Go here for instructions.
• Single sign-on (SSO) - Datasite can be configured with single sign-on (SSO). If your company utilizes this technology, your Datasite login username and password match your company network credentials. Updating your company network credentials automatically updates your Datasite login as well. If your company employs SSO, login issues should first be directed to your internal IT team.
• Status - Check to ensure Datasite is functioning optimally. From the login page, click Support > Check status of Datasite.

If login difficulty persists, please contact your project administrator.