Files that cannot complete processing or require additional attention appear in Action Required in the Shortcuts panel.

Common reasons a file enters Action Required include:

• File size - Individual files should be 10 GB or less. ZIP files can be up to 50 GB if no individual file in the ZIP is larger than 10 GB.
• Password protection - A password-protected file cannot complete processing until the required password is provided.
• Corrupt files - Damaged or unreadable files can fail processing.
• Viruses - Files that do not pass security checks require attention.
• Unsupported or proprietary file types - Some files cannot be converted for display in the secure viewer. These files can be made available as Download Only files or replaced with a supported file type.

In the Documents tab, files that require attention are identified by a red ! and a processing failure status.

Make a file downloadable only

1. Navigate to Documents > Shortcuts panel.
2. Click Action Required.
3. Within the failed file listing in the middle content panel, select the checkbox(es) associated with the file(s) that you would like to make downloadable only.
4. Click Download Access Only in the top option bar.
5. In the resulting popup, click Make Downloadable.

After they are uploaded, password-protected files are placed in the Action Required Short Cut. Within this area, you may enter the password to process the file. A file cannot be actioned without the password, as the password allows Datasite to scan the file for viruses.

Process a password-protected file

1. Navigate to Documents and locate the file in the content grid. It is denoted by red 'Processing Failed' text in the 'Status' column.
2. Click the red 'Processing Failed' text.
3. Enter the correct password in the provided field.
4. Click Submit.

Delete an Action Required file

1. Navigate to Documents > Shortcuts panel.
2. Click Action Required.
3. Within the file listing in the middle content panel, select the checkbox(es) associated with the file(s) that you would like to delete.
4. Click Delete in the top option bar.
5. In the resulting popup, click Delete Forever.

Replace an Action Required file

1. Navigate to Documents > Shortcuts panel.
2. Click Action Required.
3. Within the failed file listing in the middle content panel, select the checkbox associated with the file that you would like to replace.
4. Click Modify, then select Replace With a File in the top option bar.
5. Select Browse, then navigate to and select the file you would like to use.
6. In the resulting popup, click Replace.