Answers to common questions are housed in Datasite Assist®, your community knowledge center.

Datasite Assist® is accessed by clicking Help and selecting Support Portal located in the upper right. Search or browse to find instructional content for all Datasite products.

You can also use Datasite Assist® to contact Datasite Assist® Experts by creating a service ticket.





To begin:

  1   From within Datasite Assist® click Contact Support > Support Cases at the top of any page.

  2   In the 'How can we help you?' dropdown menu, choose the most relevant option (required).

  3   Choose a Product Line.

  4   Select the radio button for the associated project. If your reason for contacting us is not related to a project, this selection can be skipped. If it pertains to several projects, choose one, click Next and list the others in the description field.

  5   Click Next.

  6   Upload or drag and drop files, if necessary.

  7   Click Next.

  8   Click Finish.

Your submission will be reviewed and we will reply soon.

To view open cases, access the 'Support Cases' page as detailed above, and select View My Tickets.